Professor Lorin Hitt

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2007

Customer Efficiency, Channel Usage and Firm Performance in Retail Banking Xue, Mei; Hitt, Lorin M; Harker, Patrick T , Manufacturing and Service Operations Management (forthcoming), (2007) Abstract Tagged XML BibTex

2002

Do Better Customers Utilize Electronic Distribution Channels? The Case of PC Banking Hitt, Lorin M; Frei Francis X , Management Science, Volume 48, Issue 4, p.732-749, (2002) Abstract Tagged XML BibTex

ERP Investment: Business Impact and Productivity Measures Hitt, Lorin M; Wu, DJ; Zhou, Xiaoge , Journal of Management Information Systems, Volume 19, Issue 1, p.71-98, (2002) Abstract Tagged XML BibTex