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Y.-P. Zhou
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| Call-Routing Schemes for Call-Center Outsourcing, (Winter 2007), with Noah Gans, Y.-P. Zhou, Manufacturing and Service Operations Management, 9 (1).A Call Routing Problem with Service-Level Constraints, (March-April 2003), with Noah Gans, Y.-P. Zhou, Operations Research, Vol. 51, Issue 2: 253-271. | |
